Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is with great concern that we read we were not able to meet your expectations this time. Friendly regards, Quality Manager Iberostar Selection Paraiso Maya Suitesĭear Guest, Thank you for sending us your feedback. Likewise, we thank you for sharing your observations with us and we hope to have the opportunity to serve you once again in the near future. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality. However, we kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable. Gastronomy is a pillar of our company and it is through feedback such as yours that we can constantly progress and develop on our quest for complete customer satisfaction. Also, concerning our buffet, we will relay your opinion to our team of professional chefs who will make the most of the improvement possibilities that your comments provide us with. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance. We will pass them on to the head of the department, to review and improve our service. On the other hand, we have taken note of your comments regarding your disappointment with our front desk staff. Best regards, Quality Manager Iberostar Selection Paraiso Maya Suitesĭear guest, Thank you so much for giving us the opportunity to host you on your recent vacations. Likewise, we thank you for sharing your observations and we hope to have the opportunity to serve you once again in the near future. Also, we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions. Our team will be glad to assist you and customize your vacation according to your preferences. Also,in the future, we kindly invite you to book your vacations directly through our website or call center. However, as mentioned before, our staff will always do everything in their hands to assist our guests the best possible way. It is important to explain that we cannot interfere with the travel agency’s payments, rates and policies. We assure you that our staff will always do everything in their hands to assist our guests the best possible way. We would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable stay for our guests. For this reason, we are concerned to read that you encountered some inconveniences at your check in. Allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations at all times. Wyndham Grand Cancun All Inclusive Resort & Villasĭear Guest, Thank you for choosing Iberostar Selection Paraiso Maya Suites for your recent holiday. Secrets Puerto Los Cabos Golf & Spa Resort.
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